Effective Date: 14 July 2026
Welcome to Dorchester Pets. These Terms & Conditions govern your use of our website and any purchases made through it. By accessing or using our website, you agree to be bound by these Terms & Conditions.
1. About Us
Dorchester Pets is a UK pet supplies retailer offering pet food, accessories, treats, pet bakery products, and other pet-related products and services.
2. Use of Our Website
By using our website, you agree to:
We reserve the right to refuse access to anyone who breaches these terms.
3. Product Information
We make every effort to ensure product descriptions, prices and images are accurate. However:
4. Orders
All orders are subject to acceptance and stock availability.
Once your order is placed, you will receive an order confirmation by email. This does not constitute acceptance of your order.
We reserve the right to:
If payment has been taken for a cancelled order, a full refund will be issued.
5. Prices
All prices are displayed in Pounds Sterling (£) and include VAT where applicable.
Delivery charges are calculated separately and shown during checkout.
Prices may change without prior notice.
6. Payment
We accept secure payment methods available during checkout.
Payment must be received before goods are dispatched.
7. Delivery
Delivery times are estimates only and are not guaranteed.
Dorchester Pets is not responsible for delays caused by:
Risk in the goods passes to you upon delivery.
8. Click & Collect
Where available:
9. Returns & Refunds
Your statutory rights under UK consumer law are not affected.
If you change your mind about your purchase, you may have the right to cancel under the Consumer Contracts Regulations, subject to any legal exceptions.
For hygiene and safety reasons, we cannot accept returns on:
Faulty or damaged items should be reported as soon as possible after delivery.
10. Pet Bakery Products
Our pet bakery products are intended for animal consumption only.
Ingredients may vary between products.
Customers are responsible for checking ingredients before feeding pets with known allergies or dietary requirements.
Fresh bakery items should be stored as instructed and consumed within the recommended period.
11. Pet Health
Information provided on our website is for general guidance only.
It is not veterinary advice and should not replace consultation with a qualified veterinary professional.
If your pet is ill or injured, contact your veterinary surgeon immediately.
12. Loyalty Programme
Participation in our loyalty programme is subject to separate loyalty scheme rules.
Dorchester Pets reserves the right to amend or withdraw the scheme at any time.
Points, stamps or rewards cannot normally be exchanged for cash.
13. Gift Cards
Gift cards are non-refundable except where required by law.
Lost or stolen gift cards may not be replaced.
Gift cards cannot be exchanged for cash.
14. Promotions
Promotions, offers and discount codes:
15. Intellectual Property
All website content including logos, photographs, graphics, text and branding remains the property of Dorchester Pets unless otherwise stated.
No content may be copied, reproduced or distributed without written permission.
16. Limitation of Liability
To the fullest extent permitted by law, Dorchester Pets shall not be liable for indirect or consequential losses arising from the use of this website or products purchased from it.
Nothing in these Terms excludes liability where it cannot legally be excluded.
17. Privacy
Your use of this website is also governed by our Privacy Policy and Cookie Policy.
18. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us using the contact details provided on our website.
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